A tracking portal customers actually check instead of calling support
Live location, an accurate ETA, and a delivery notification that looks like it came from you — not a third-party shipping label. That combination is what turns a tracking link into something customers trust enough to stop calling about.
You can sign up and preview your own branded tracking portal against a live test route in a few minutes.
What keeps customers off the phone with support
A handful of the right notifications, sent at the right moments, cover most of what a customer would otherwise call to ask about — sign up to see this exact sequence running on your own order flow.
Give every customer their own live tracking link
Branded to your business, updated in real time, no app download required.
Geofenced ETA: how the countdown stays accurate
A static ETA calculated once at dispatch drifts wrong the moment traffic changes. A geofenced ETA recalculates as the driver crosses defined zones around the delivery address, which is why the countdown a customer sees keeps tightening instead of quietly going stale.
Each ring the driver crosses pushes an updated ETA to the customer's tracking link automatically. Teams that book a demo usually ask to see this exact geofence logic running against their own delivery zones.
Proof of delivery that protects both sides
A delivery dispute is expensive to resolve without evidence, and cheap to resolve with it. Proof of delivery closes the loop the moment the driver leaves — worth a book a demo look if disputes are still resolved by asking the driver to remember.
Timestamped photo
Captured at the door the moment the delivery is marked complete, attached directly to the order record.
GPS-pinned location
Confirms the delivery happened at the address on file, not somewhere nearby.
Signature capture
Available for orders that require it, stored alongside the rest of the delivery record.
What the analytics layer actually shows a dispatcher
Tracking and notifications generate data worth watching on their own — not just for customers, but for spotting where SLAs are slipping before they become a pattern.
Illustrative figures — your own dashboard reflects your actual routes and order volume.
The best support ticket is the one that never gets opened
A customer tracking portal isn't really about the map — it's about giving someone enough accurate information that they don't feel the need to ask for more. Branded notifications, a geofenced ETA that tightens as the driver gets closer, and proof of delivery the moment the order's complete cover almost every reason a customer would otherwise call.
See it running on your own delivery operations — sign up to connect a route, or book a demo and we'll set up a branded preview together.
Cut support calls with a portal customers trust
Start free and send your first branded tracking link today, or see it live with our team.
Common questions
Does the customer need to download an app to track their order
No — the tracking portal opens as a link in a browser, from a text or email notification, with no app install required on the customer's side.
How is a geofenced ETA different from a standard ETA
A standard ETA is usually set once at dispatch. A geofenced ETA recalculates automatically as the driver crosses defined distance zones around the delivery address, so it stays accurate as conditions change.
Can notifications be branded to our own business
Yes — the tracking link, notification messages, and portal appearance are set up to reflect your brand rather than looking like a generic shipping carrier update.
What counts as proof of delivery
Typically a timestamped photo, a GPS-pinned location matching the delivery address, and a signature where one is required — all attached to the order record automatically.
Does this reduce support ticket volume in practice
Most of the reduction comes from removing the reason customers call in the first place — an accurate, visible ETA and a clear delivery confirmation cover the majority of routine "where is my order" questions.
Can dispatchers see the same tracking data customers do
Yes — the analytics layer gives dispatchers the operational view, including on-time rates and support-contact trends, built from the same underlying tracking data customers see on their end.
